Perhaps, our analysis could be integrated if we acknowledge the interplay between structure and agencies (Giddens), or between base and superstructure (Marx), field and habitus (Bordieu), systems and lifeworld (Habermas), culture and agencies (Aarcher). Yes corrupt attitudes behavior of our civil servants are indeed an integrated part of the problem. But could we guarantee that if all of our civil servants are people of good will, the problem would disappear? This is paralleling the fact that there are always people who say ". . . I did my own charity". But, again, could the betterment of a society be based upon charity? or voluntary individual's good will? Trust nothing for me, and never trust anyone's good will. This is my personal opinion that what we need is a political will to set up a system, a structure (it may specifically relates to rules and resources allocation), which could "force" individuals to help less fortunate or poor people, by serving as civil servant or by giving part of their fortune. It may lead to a less free market, but certainly it's a more fair economic system. Such a system off course would not work if there are no political good will of those individuals who have to reproduse and to maintain the system, or to protect it from, let's say, American neoliberalism viruses or diseases. That's what we mean by the interplay between structure and agencies, or between base ad superstructure.
The interplay off course is a process of becoming, a never ending process . . .